LET'S GET ALL YOUR QUESTIONS ANSWERED!
No hidden fees, no confusing terms, just straightforward information that helps you make confident decisions.
Frequently Asked Questions
How do I open an account?
You can apply online or visit any branch with a valid ID, proof of address (not older than 3 months).
What types of accounts do you offer?
We offer everyday transactional accounts and savings. Visit the Banking page in the menu for details.
How do I activate my new Glenova card?
Activate your card in Online Banking or at any ATM using your PIN. You may also call the number on the back of your card to activate.
I lost my card. What should I do?
Immediately freeze the card in the app or Online Banking and report it as lost/stolen. We will block it and arrange a replacement card.
How long do transfers take?
Instant payments post immediately for a fee. Standard interbank EFTs typically clear within 1–2 business days, depending on the receiving bank.
Do you support international transfers?
No.
How do I apply for a loan?
Apply online or in-branch. Eligibility is based on your income, credit profile, and affordability assessment. Approval and rate are subject to credit review.
What interest do I earn on savings?
Rates vary by account type and balance tier. View current rates on the Banking page or within your product information statement.
How do I register for Online Banking?
Select “Register” on the Online Banking page and verify your identity with your ID number, card details, and a one-time password (OTP).
I forgot my password. How can I reset it?
Use “Forgot password” on the login page and follow the prompts to verify via OTP or security questions, then set a new password.
What are the daily limits for payments and ATM withdrawals?
Default limits apply for security. You can view and adjust your limits in Online Banking or the mobile app. Higher limits may require additional verification.
What fees should I expect?
Fees vary by product and usage (e.g., account maintenance, ATM withdrawals, instant payments, international transfers). See our latest pricing guide on the Banking page.
How does the bank protect my security?
We use multi-factor authentication, encryption, and real-time fraud monitoring. Never share your PIN or OTP. Enable notifications to track activity.
How do I report suspected fraud?
Freeze your card immediately and contact our 24/7 fraud team. Change your Online Banking password and review recent transactions.
How can I contact you?
Visit the Contacts page from the menu for phone, email, and branch information. Our team is here to help.
LIMITED ACCESS TO SERVICE
For many South Africans, particularly those in rural or underserved areas, banking often means long journeys, standing in queues for hours, and losing a day's wages just to make a simple transaction. One community member told us she walks 17km to the nearest ATM—a journey that becomes impossible during bad weather, leaving her without access to her own money.
LACK OF PERSONALIZED SUPPORT
Too often, customers feel like account numbers rather than people. When you need guidance about managing your money better or
making important financial decisions, having accessible, patient support can make all the difference.
At Glenova Group, these aren't just abstract problems—they're the specific challenges we've designed our entire business to address.
Contact us
Get in touch